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Journeys Shoes: Products & Services

Journeys Shoes maintains over 600 stores located in The United States. The trendy store carries Dr. Martens, Diesel, Vans, Adidas, and sleek, cutting edge Steve Madden styles, among other brands.  The store has shoes available for men, women, and children.  Journeys Shoes also sells accessories, socks, and attire geared towards youthful fashion sized to fit men, women, and kids available for purchase at their online store and brick and mortar locations.

Journeys Shoes: Company Background

One can locate a Journeys Shoes brick and mortar store location by using their website's store locator here.  You can view the store's online catalog here.  You can contact Journeys Shoes for Customer Support by calling (888) 324-6356  For Spanish Speaking Customer Service, call (866) 322-9099.

Genesco Inc., a Nashville-based specialty retailer, sells footwear, head-wear, sports apparel and accessories in more than 2,400 retail stores throughout the United States, Canada, and The United Kingdom, principally under the names JourneysJourneys Kidz, Shi by Journeys, Schuh, Lids, Lids Locker Room, Johnston & Murphy, and Underground by Journeys

The Company's Lids Sports division operates the Lids head-wear stores and, The Lids Locker Room, and other team sports fan shops and single team clubhouse stores as well as The Lids Team Sports team dealer business. In addition, Genesco sells wholesale footwear under its Johnston & Murphy brand, the licensed Dockers brand, SureGrip, and other brands.

Journeys Shoes: Customer Feedback & Reviews

Journeys Shoes, located at 5768 North Bayshore Drive in Milwaukee, Wisconsin is rated with 3 out of 5 stars on Yelp.  Journeys Shoes, located at 100 Manhattan Town Center in Manhattan, Kansas has been rated on Yelp as being a 5 star business!   Journeys Shoes, located at 1413 Cumberland Mall in South East, Atlanta, Georgia is rated by Yellow Pages consumers with a rating of 3.5 stars out of 5 stars.  Journeys Shoes, located at 2100 Pleasant Hill Road in Duluth, Georgia as been rated by Yellow Pages consumers with 5 out of a possible 5 stars!

Journeys Shoes: Business Credibility & Trustworthiness

Journeys Shoes is listed with The Better Business Bureau (BBB) as a Non-Accredited BBB Business.  The bureau lists the company's phone number as (505) 884-4282 and lists their address as being located at 776 Coronado Center in North East Albuquerque, New Mexico, but no further information is available through the bureau on the business.  There is no grade rating for the business with the BBB.

Journeys Shoes: Website Popularity & Google Ranking has attained a global Alexa Traffic Rank in the top 20,000 ranking in at 19,240. has a United States Alexa Traffic Rank that just misses being in the top ranked United States website.  The site ranks in at 5,009 in The United States, according to has a United States Quantcast Rank of 11,449. has 1,702 other websites linking into their own website. has gained a Google Page Rank of 5 out of a possible 10 points on Google's Page Rank Scale.   

Journeys Shoes: Social Media Presence
Journeys Shoes can be found on Twitter and has tweeted from this account 14,921 times.  Journeys Shoes has 405 followers on TwitterJourneys Shoes has 22,514 Twitter followers.  You can find Journeys Shoes products posted across We Heart It and Polyvore on boards of interests.  Journeys Shoes has a YouTube channel with 838 subscribers and 469,947 video views.  You can also find Journeys Shoes on Tumblr, although they do not have their own Tumblr account.  You can also find Journeys Shoes on Pinterest with 383 followers and 112 pins.  They are following 5 other Pinterest profiles.  The trendy retailer also has a profile on Google Plus.

Journeys Shoes: Website Security & Safety has been assessed by Norton Safeweb forcomputer threats, identity threats, and annoyance factors and has found to be safe to visit and use.  You can expect your financial and personal information to be safe using the site. has been tested by McAfee Site Advisor and has been deemed to be safe to visit and use.  They didn't find any significant problems.
Journeys Shoes: Pricing & Packages

Journeys Shoes offers shoelaces for under $5 and prices ranges upwards for shoes, that start at under $30.  There are accessories that range in price anywhere between $5 and up.  Most of their products are under $200, but you will find most of their shoes priced between $60 and $99.  Their prices are on the high end, but you won't find some of these products are readily anywhere else all in the same store!

Journeys Shoes: Shipping Rates & Policies

Shipping Methods and Shipping Charges

  • Journeys Shoes offers standard shipping United States Postal Service ground at a flat rate of $4.95.
    • Orders should arrive in within 7-10 days.
      • United States Postal Service does not deliver to Post Office Boxes.
        • APO, FPO, AE, CMR, and other military and Puerto Rico addresses ship via United States, only.
          • A flat shipping charge of $4.95 will be applied to the order.  
            • APO/FPO orders may take 30-45 days for delivery.

Express Shipping

  • For UPS 2-3 Business Day Air delivery, add an additional $9.
  • For UPS Next Business Day Air delivery, add an additional $18.

Express Shipping is only available for in stock items.

  • If multiple items are ordered, they ship the in stock portion via the express service requested.
  • The balance will be shipped via the express service as the items become available.
  • APO, FPO, AE, CMR, and other military and Puerto Rico addresses are not eligible for Express Shipping.
    • UPS Express Orders do not ship on weekends.
      • Next Day Air orders for in stock merchandise placed by 11 am, CST on Fridays will arrive Monday.

Shipping Outside The Continental States

  • Journeys Shoes ships to United States destinations serviced by UPS in The Continental United States.
  • Orders shipping to Alaska or Hawaii require Express Delivery.
  • APO, FPO, AE, CMR, and other military and Puerto Rico addresses only ship via United States Postal Service.
    • A flat shipping charge of $4.95 will be applied to the order.
      • Puerto Rico orders can take 3-4 weeks for delivery.

International Shipping

  • Journeys Shoes uses International Checkout to fulfill orders for international customers. 
  • International Checkout will process your order, including billing, shipping and customer service.
  • International shipping is available globally from Journeys.
  • International Checkout, will ship to all destinations around the world.


Journeys Shoes: Payment Methods Accepted

Journeys Shoes accepts the payment methods listed below.

  • Visa
  • Mastercard
  • American Express
  • Gift Cards
    • Visa Gift Cards
    • Mastercard Gift Cards
    • American Express Gift Cards
  • PayPal
  • Bill Me Later
  • Journeys Shoes Gift Cards & Journeys Shoes Zap Cards

Mail Order Payments

  • Checks
    • Personal Checks
    • Cashier's Checks
  • Money Orders

To order by mail, print a Journeys order form and mail form and payment to the address listed below.

1415 Murfreesboro Road
Suite 550
Nashville, TN 37217

International Payments

  • International Major Credit Cards
  • PayPal
  • Bank Transfers

Sales Tax

Sales tax applies to the state where the merchandise is being shipped.

  • Sales tax must be added to your order at your local sales tax rate, where applicable.
Journeys Shoes: Returns, Refunds & Exchange Policy

Journeys Shoes will refund or exchange unworn merchandise in its original packaging with a receipt within 30 days.  Journeys Shoes guarantee products against manufacturers' defects for 30 days.

  • Returns are accepted by either shipping it back in its original packaging with its original receipt.
  • Returns are also accepted when you return it to a retail store.
  • Some orders cannot be returned to stores.
  • Web exclusives or online purchases paid with a PayPal/Bill Me Later account cannot be returned to stores.
  • Pre-paid UPS label are included with your order.
  • Attach that pre-paid label to the outside of the box for your return.
  • If you do not have the prepaid label, send your return to the address below.
  • Include the return/exchange form provided with your order.

Journeys Mail Order Returns
635 Genesco Parkway
Lebanon, TN 37090

Web Exclusives or items purchased with PayPal or Bill Me Later can be returned in its original packaging by using the provided return shipping label in your order for an exchange or refund within 30 days of purchase.
  • Refunds will be issued in the original form of payment.
  • Shipping charges are not refundable.
  • If you choose to exchange an item, you will not be charged additional shipping and handling.
  • Exchanges will be sent by UPS Ground Shipping.
Journeys Shoes: Product images & screenshots
Journeys Shoes Coupons
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